Normans Nibbles respects the privacy of every individual who visits NormansNibbles.com, and we are strongly committed to protecting their personal information. Please take a moment to read the following policy statement to understand how Normans Nibbles Natural Supplements collects, uses, and safeguards the personal information you provide to us on the site.
Sometimes Normans Nibbles may ask you to provide specific information when you order a product online, enter a sweepstakes or otherwise contact us. In this case, Normans Nibbles needs the information, such as name, internet and/or e-mail address, billing address, shipping address, telephone number, credit card number, etc., in order to respond to your request or contact you. When obtaining information from you, Normans Nibbles will ask only for the information we and our business partners need to provide the product or information you have requested. Normans Nibbles may use customer information to improve our Site, to provide a product or service to you, or to communicate with you about those products and services. We may also share customer information with business partners for credit card processing and authentication, for product delivery, or other business purposes. However, Normans Nibbles will only share customer information with business partners upon terms that prohibit them from making any independent commercial use of individually identifiable customer information and that prohibit them from sharing the data with third parties or otherwise making it publicly available.
Like many other commercial web sites, Normans Nibbles may use a standard technology called a “cookie” that measures the number of visitors to the different sections of NormansNibbles.com. Cookies are designed, generally, to collect and store the name of the domain from which you access the Internet (e.g., aol.com, if you are connecting from an America Online account), the date and time you access the site, and the Internet address of the website from which you linked directly to the Site. Normans Nibbles uses the information collected by cookies to improve its site and make it more useful to visitors. Normans Nibbles’s cookies do not collect personal information.
TCC may disclose your personal information, without prior notice to you, in response to law enforcement activity or other governmental request; to respond to subpoenas, court orders or administrative agency requests for information, to enforce our contract or property rights, to protect ourselves or others, or when required or otherwise permitted by law. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons or to commit fraud. Information we collect may also be transferred in connection with any sale or merger of the company or any division or business line of the company to which the information relates.
Normans Nibbles uses commercially reasonable means to protect the integrity of our site and the confidentiality of collected data. Thus, if you place an order with us, we will use Secure Sockets Layer encryption to protect the security of the transmission. However, we cannot provide absolute assurances against, and will not be liable for, breaches of confidentiality due to system failures or unauthorized access by third parties.
NormansNibbles.com site is intended for use only by individuals who are 18 years of age or older. If you are not 18 years of age or older, do not submit any information to the site.
Our business and the laws that regulate us change from time to time, and we reserve the right to change this policy. If we do change this policy, we will post the revised version on this site.
We are pleased that you chose Normans Nibbles for your animals health and wellness needs.
Your business is important to us, and we are here to assist with any questions you may have regarding your order. Please call or email us during our normal business hours, and a representative will be able to assist you. All inquiries are answered in the order in which they are received. Requests made outside of our normal business hours are addressed as soon as possible.
Normans Nibbles’s Customer Service department can be reached by telephone at 1-714-707-3936. Our normal business hours are Monday through Friday, 9:00 am to 5:00 pm (Pacific Standard Time).
WHAT CAN I RETURN?
You may return most new, unopened items sold and fulfilled by NormansNibbles.com within 14 days of delivery for a full refund. Opened or defective items are eligible for store credit or exchange.
HOW DO I RETURN?
To return an item, please fill out the form below. In the subject line, please type “RETURN.” In the body of the email, please include your order number and reason for your return. From there, we will assign your order a return number and create a shipping label. Please affix this label to the box containing your return and ship it back to us via USPS.
Upon purchase, a shipping and handling fee of $5.95 will be added to each order. This fee is waived for orders totaling $75 or more. Most of our products are shipped within 24 business hours. We ship via USPS, so you must use a physical address – No PO Boxes.
Your order will be assigned a tracking number that can be tracked via the USPS website at www.usps.com. You will be emailed a confirmation that your order has shipped along with the tracking number.
AT THIS TIME, WE ARE UNABLE TO SHIP ORDERS TO P.O. BOXES.
Orders placed after 2:00PM PST time will be shipped the following business day. We ship orders Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be shipped Monday.
Our office is closed in observance of the following holidays:
New Year’s Day
Once we receive your item, we will inspect it and issue you a refund or store credit accordingly.
If your return is approved for a refund, we will initiate a refund to your eCheck or credit card via your original method of payment.
Please allow 15 business days for your return to be delivered, processed, and refunded.
NOTE: Shipping costs are nonrefundable and you will be responsible for paying for your own shipping costs for returning your item.
PROOF OF PURCHASE
Please note that refunds, replacements, and exchanges are only issued for products that were purchased directly through the official Normans Nibbles website (www.NormansNibbles.com).
You must be able to provide a purchase confirmation number from your order to be eligible for a refund or replacement. We will not accept returns for merchandise that was purchased from anywhere other than the official Normans Nibbles website.